Terms of Use

Welcome to Tellr.

Tellr is a private platform for preserving personal memories, sharing meaningful stories, and leaving messages for the people who matter to you.

These Terms explain how the service works, what you can expect from us, and your responsibilities when using it.

By creating an account or using Tellr, you agree to these Terms.

1. About Tellr

Tellr is operated by WICKED STUDIOS CANADA INC. based in Alberta, Canada.

The service allows users to create private Spaces, store personal content, invite recipients, and use available features for scheduling and sharing messages.

Tellr is currently a beta service. Features may be experimental, limited, or unavailable during early development, and the service may change or end as described in these Terms.

2. Your account

You must be at least 13 years old to use Tellr. Tellr is not available to children under 13.

If you are under 18, you may use Tellr only with the permission of a parent or legal guardian, who must read and agree to these Terms and our Privacy Policy on your behalf, and who is responsible for your use of Tellr. When you create an account you tell us which age group you are in and, if you are under 18, confirm that a parent or guardian has agreed. We keep a record of that confirmation.

If we learn that someone under 13 has an account, or that a parent or guardian has not agreed for someone under 18, we may close the account and delete the information associated with it.

You agree to provide accurate registration information, maintain the security of your account, and notify us promptly if you suspect unauthorized access.

You are responsible for activity conducted through your account, except to the extent caused by circumstances for which Tellr is legally responsible.

3. Your content belongs to you

You retain ownership of the content you create or upload.

You grant Tellr a limited, non-exclusive licence to host, store, process, reproduce, and make your content available only as reasonably necessary to operate the service, carry out your sharing instructions, and provide the features you use.

This licence ends when the relevant content is deleted, except where continued processing or retention is reasonably necessary or legally required.

You are responsible for ensuring that you have the necessary rights to upload and share your content.

4. Private Spaces and sharing

Tellr provides controls for managing who can access your Spaces, memories, and messages.

You are responsible for selecting recipients and configuring permissions.

Please understand that recipients who legitimately receive content may be able to save, copy, record, or disclose it outside Tellr. We cannot control information once it has been obtained by an authorized recipient.

Tellr cannot guarantee that information shared with another person will remain confidential after that person receives it.

If you add information about other people, such as relatives or friends in a Space’s relationship tree, please keep to what they, or their family, would be comfortable sharing, and remove it if asked. Everyone in the Space can see it.

5. Scheduled and legacy messages

Tellr may offer features that allow messages to be made available on a future date or following a reported death.

These features depend on the delivery rules, verification procedures, and safeguards supported by the service.

These features are part of the beta and may not work as intended. Do not rely on them as your only way of making sure that something reaches someone.

Scheduled delivery is not guaranteed. Delivery may be affected by incorrect contact information, technical failures, account changes, recipient availability, legal restrictions, or other circumstances.

For messages intended to be released following death:

• A report of death does not automatically establish that a person has died.
• Tellr may require supporting information and verification before authorizing release.
• We may delay, suspend, or decline a release if we identify uncertainty, conflicting instructions, suspected fraud, or a legal dispute.
• Verification procedures reduce risk but cannot guarantee that every release decision will be correct.
• Users remain responsible for reviewing recipient information and delivery instructions.

Tellr does not guarantee that a message will be released at a particular time or in every circumstance.

Automated release. If you have no trusted contacts, Tellr may let you choose automated release. If you turn it on, you agree that your chosen messages, and any Vault items you chose to share, may be released automatically if you stop signing in for the period you chose, with no person confirming first. Tellr cannot tell the difference between a person who has died and a person who is simply away, and Tellr is not responsible for a release that happens under settings you chose. Released content cannot be taken back.

A Space’s owner can name a member to look after it after their passing. This only takes effect once a report of death has been verified through the same safeguards, and the person who takes over cannot delete the Space or what the original owner wrote. If no one is named, the Space is kept as a read-only archive.

6. Not a legal or estate-planning service

Tellr is not a law firm, financial institution, executor, estate trustee, or professional estate-planning service.

Content stored in Tellr does not replace a valid will, power of attorney, beneficiary designation, or other legally required document.

Do not rely on Tellr as the sole location for information needed to administer an estate or respond to an emergency.

7. Important information and credentials

You may use supported features to organize personal documents and information for trusted recipients.

You are responsible for deciding what information to store and who may access it.

Tellr is not a substitute for a dedicated password manager or professional financial-records service.

The Vault lets you store notes and fields such as usernames and passwords. You do this at your own risk. Because Tellr is a beta, we recommend that you do not store anything there that you could not afford to lose or to have exposed, and that you keep your own copy of anything important.

8. Acceptable use

You agree not to use Tellr to:

• Upload or distribute unlawful content.
• Violate another person’s privacy or intellectual property rights.
• Harass, threaten, exploit, or impersonate others.
• Access content or accounts without authorization.
• Interfere with the security or operation of the service.
• Upload malicious software or attempt to compromise Tellr.

We may restrict or suspend access where reasonably necessary to protect users, comply with the law, or maintain service security.

9. Beta, availability and preservation

Tellr is a free beta service, operated at the owner’s own expense. We hope to make it a reliable home for meaningful personal content, but we are not there yet.

All online services carry risks, including outages, technical failures, data loss, security incidents, and the possibility that a service may change or cease operating. A free beta carries more of them.

We do not guarantee uninterrupted access, permanent availability, the successful recovery of any content, or the preservation of content for any length of time. Tellr is not an archive, and we make no promise that your content, your Spaces, or your scheduled and legacy messages will exist in the future.

We may modify, suspend, limit or permanently discontinue Tellr, or any part of it, at any time, including shutting the service down entirely. If that happens, your content may be deleted.

We encourage you to keep independent copies of irreplaceable memories and documents. You can download your content at any time from your account.

Where reasonably practicable, we will give notice and an opportunity to export your content before permanently discontinuing the service. This is an intention and not a promise, and a failure to do so will not make us liable to you.

10. Changes to the service

We may update, improve, replace, limit, or discontinue features, or the whole service, as Tellr evolves, including during the beta.

We will use reasonable efforts to notify users of material changes that affect access to their content or important service functionality.

Changes will not remove rights that users have under applicable law.

11. Closing your account

You may request deletion of your account using the available account controls or by contacting us.

Account deletion may permanently remove your access to content and scheduled messages.

Certain information may be retained where required by law or reasonably necessary for security, dispute resolution, or other legitimate purposes, as explained in our Privacy Policy.

12. Limitation of liability

Tellr is currently offered free of charge as a beta. To the extent permitted by applicable law, Tellr is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service, including lost opportunities, emotional distress, loss or corruption of content, failed or mistaken delivery or release of messages, or the shutdown of the service.

To the extent permitted by applicable law, Tellr’s total liability for all claims relating to the service will not exceed the amount you paid Tellr during the 12 months before the event giving rise to the claim. Because Tellr is currently free, that amount is zero.

These limitations do not apply where liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law.

13. No warranties

Tellr is a free beta. To the fullest extent permitted by applicable law, it is provided “as is” and “as available”, without warranties or conditions of any kind, whether express or implied, including any implied warranty or condition of merchantability, fitness for a particular purpose, durability, accuracy, availability, or non-infringement.

We take reasonable measures to operate and protect the service, but we do not promise that it will always be available, error-free, secure, or free from vulnerabilities, that content will not be lost, or that any message will be delivered or released.

No statement on our website, in our emails, or from anyone on our team creates a warranty or guarantee unless it is written into these Terms.

Nothing in these Terms limits your rights or protections under applicable consumer protection or privacy laws that cannot be excluded.

14. Governing law

These Terms are governed by the laws of Alberta and the applicable laws of Canada, subject to any mandatory consumer protection or other legal rights that apply in your jurisdiction.

15. Changes to these Terms

We may update these Terms to reflect changes to the service, applicable law, or our operating practices.

We will provide notice of material changes as appropriate and obtain agreement where legally required.

16. Contact

For questions about these Terms, contact:

Tellr
WICKED STUDIOS CANADA INC.
support@tellr.ca