Privacy Policy

Tellr is built around a simple idea: some things are meant for just us.

We provide a private space where people can preserve memories, share stories, and leave messages for the people who matter to them.

We take that responsibility seriously. This policy explains what information we collect, why we collect it, how we protect it, and the choices you have.

1. The short version

• We do not sell your personal information.
• We do not use your private content for advertising or advertising profiles.
• We do not make your Spaces or memories publicly searchable.
• You decide who can access the content you share, subject to the permissions and safeguards available in Tellr.
• We collect and use information to provide, maintain, secure, and improve the service.
• You can request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements.

2. Information we collect

Account information: Your name, email address, authentication information, and account preferences.

Your content: Memories, written messages, photographs, videos, voice recordings, documents, Vault entries, and other information you choose to store.

Sharing information: The names, email addresses, permissions, and delivery instructions associated with the people you invite or designate as recipients.

Relationship tree information: If you use a Space’s relationship tree, the names, nicknames, birth and death years, short notes and relationships of the people you add, including people who don’t have a Tellr account. This is encrypted and visible only to the members of that Space.

Technical information: Information needed to operate and secure Tellr, such as IP addresses, device and browser information, access logs, and security events.

Communications: Messages you send to our support or privacy contacts.

Some information you provide may be particularly sensitive. Please consider carefully what you upload and who you authorize to access it.

3. How we use your information

We use personal information to:

• Create and manage accounts.
• Store, organize, and share content according to your instructions.
• Authenticate users and enforce access permissions.
• Send invitations, account notices, and scheduled notifications.
• Operate the service, investigate technical problems, and prevent abuse.
• Respond to support and privacy requests.
• Comply with applicable legal obligations.

We do not use your private memories, messages, recordings, or documents to train general-purpose AI models without your express consent.

If Tellr introduces optional AI-assisted features, we will explain what information they process and whether third-party services are involved before you enable them.

4. How your information is protected

Tellr uses technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and loss.

These include encrypted connections, encryption of stored content, private file storage, authentication controls, and permission checks.

Some content may be protected using application-level encryption and managed encryption keys.

No online service can guarantee absolute security. We continually assess our safeguards and work to address identified risks.

5. Who can access your content

Tellr Spaces are private by default.

You control the people you invite and the permissions you grant through the service. Content scheduled for future release remains subject to its configured delivery conditions.

Tellr does not routinely review private user content.

Authorized technical systems and, where necessary, restricted personnel or service providers may process or access information to operate the service, investigate security incidents, provide support, or comply with legal obligations.

We do not disclose your private content to advertisers.

If the owner of a Space passes away, ownership can pass to a member they chose in advance, but only after their passing has been verified as described in our safeguards. That person can then manage who has access to the Space. They cannot delete the Space or what the original owner wrote. If no one was chosen, the Space is kept as a read-only archive.

6. Service providers and data location

Tellr uses Amazon Web Services to host and operate parts of the service.

Our primary application data is hosted in the AWS US East (Ohio) region, us-east-2, in the United States.

We also use Amazon Simple Email Service (SES) for email delivery.

Personal information may be processed or accessible outside Canada and may be subject to the laws of the jurisdictions where it is handled.

We require appropriate safeguards when using service providers to process personal information on our behalf.

For information about our service providers, contact support@tellr.ca.

7. Messages and recipients

When you share content or designate a recipient, we use the information you provide to manage access and, where applicable, deliver notifications.

Recipients may receive emails containing invitations or links to content made available to them.

You are responsible for ensuring that recipient information is accurate and that you have the appropriate authority to share the content.

Future and legacy message delivery are subject to the safeguards and limitations described in our Terms of Use.

8. How long we keep information

We retain personal information for as long as reasonably necessary to provide the service, carry out your instructions, meet legal obligations, and protect the security and integrity of Tellr.

When you delete content or close your account, we initiate deletion of the relevant information, subject to applicable retention requirements and technical processes.

Some information may remain temporarily in backups or security records until the applicable retention periods expire. We protect retained information and restrict its use.

9. Your choices and privacy rights

You can manage your account information, sharing permissions, and content through Tellr’s available controls.

You may also contact us to request access to or correction of your personal information, withdraw consent where applicable, or request deletion.

We will respond in accordance with applicable privacy laws. Some requests may be limited by legal obligations or the rights of other individuals.

10. Security incidents

If we become aware of a security incident involving personal information, we will investigate, take appropriate steps to reduce potential harm, and provide notifications where required by applicable law.

11. Changes to this policy

We may update this policy as Tellr evolves.

We will post the updated policy with a revised date. If changes materially affect how we handle personal information, we will provide additional notice or seek consent where required.

12. Children and teens

Tellr is not intended for children under 13, and we do not knowingly collect personal information from them. If we learn that we have, we will delete it and close the account.

People aged 13 to 17 may use Tellr only with the permission of a parent or legal guardian. When an account is created, we ask for the person’s age group and, if they are under 18, for confirmation that a parent or guardian has read and agreed to our Terms of Use and this Privacy Policy. We keep a record of that confirmation, the date, and the version of the Terms that was accepted.

A parent or guardian who would like to review, correct, or delete a young person’s information, or who believes an account was created without their permission, can contact us at the address below.

13. Contact us

Questions, concerns, or privacy requests can be sent to:

Tellr Privacy Officer
support@tellr.ca

Tellr is operated by WICKED STUDIOS CANADA INC., based in Alberta, Canada.

You may also contact the appropriate privacy regulator if you believe your privacy rights have been violated.